Privacy Policy

1. Introduction

Veloa Cacao Co. ("Veloa", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veloacacao.com or contact us directly.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and message content when you submit our contact form.
• Business information — company name, role, and inquiry type when you reach out for wholesale or partnership purposes.
• Usage data — anonymized analytics data such as pages visited, time on site, and referring URLs, collected via privacy-respecting analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Process wholesale and partnership requests.
• Improve our website and understand how visitors interact with our content.
• Send you information you have requested, such as product details or sample kit information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymized usage statistics. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Third-Party Services

We may use third-party services to operate our website (such as hosting providers and analytics platforms). These parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of any marketing communications.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].